FAQ

 

How long does shipping take?

All orders are processed within 1–2 days. From the shipping date, you can expect your order within 1–3 business days, depending on the courier’s availability and your location. We always strive to send your products as quickly as possible.


What if I don’t like the product?

That can happen! If you don’t like the product, you can return it within 100 days of receipt, and we will promptly issue you a voucher for the product value. Please first review our product return and refund policy.


Will NIVAYS cover any customs fees?

Unfortunately, we are unable to cover any customs fees that may apply. However, there should be no customs fees within Switzerland.


What is your mission?

NIVAYS places great emphasis on sustainability and the durability of our products. Every product we produce and sell contains at least a portion of recycled materials.

Did you know that our Seamless Leggings, for example, are made from 12 recycled plastic bottles?

We constantly work to improve the quality of life of our customers with high-quality products. Our highest priority is the complete satisfaction of our customers and the continuous optimization of our brand!


How can I provide feedback?

Use our contact form. We are always open to feedback, suggestions for improvement, and customer requests. We respond as quickly as possible. So don’t hesitate to contact us whenever needed. We are available around the clock.

If you have any further questions, our customer service is available 24/7. Simply reach out via the contact form, and we will answer your questions!


Z E Y L A KOLLEKTION

WIR HABEN FÜR EUCH FLASCHEN GESAMMELT!

Du hast dich ebenfalls schon in unsere ultra bequemen Leggings verliebt?
Zurecht! Aber kannst du dir auch vorstellen, dass Deine Leggings ursprünglich mal ein Haufen Pet Flaschen war?